Return Policy

Here at Zugoo Hair, we are always striving to instill confidence to our customers in every item we carry.  you can rest easy knowing that all of our items are made to meet or exceed your expectations.

If at any time you are dissatisfied with your purchase prior to two days after delivery, you are eligible to return the item under the following circumstances:

For hair:

  • The hair has not been treated with any chemicals (dyes, bleaches, etc.)
  • The hair has not been worn
  • The hair has not been exposed to excessive heat (e.g. having been straightened)
  • The texture of the hair is in its original condition
For other products:

The product(s) to be returned has not been noticeably-misused
With the above circumstances met, kindly send an email to zugoohair@gmail.com with the following information:

Your name
Your order number
Name of item(s) that you would like to return
Picture(s) of the item(s) to be returned
Within 24 hours, one of our representatives will contact you about the status of your return and further instructions.

PLEASE NOTE:

1. All exchange requests must be made within two days of delivery. Any hair products that have been used or altered are non-refundable due to hygiene concerns and Federal regulations.

2. Only hair products that are in re-salable condition will be accepted for return with the original receipt. Please keep it in original packages.

3. Wigs are not eligible for exchange or return.

4. All return products must be sent back to our facility for return & exchange processing. The return process may take up to 48 hours upon receiving the products.

5. Customers are responsible for return shipping.

For any additional inquiries about returns, please don't hesitate to reach out to us at zugoohair@gmail.com