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Zugoo.com Policy

Privacy Policy

We respect the privacy of every customer we serve. All order and customer information is securely protected within our systems. Zugoo.com only uses order and customer information solely for the purpose of processing the order.

Zugoo.com does not engage in selling or transmitting any order and customer information to other companies for any purpose, such as direct marketing (email, phone, fax), catalog companies, etc..



Return Policy

All returns are subject to a 15% restocking fee. The shipping and handling charges, insurance charges and a 2.75% credit card transaction fee are not refundable for any reason.

There will be no refund on used or worn watches. After trying on the watch you have purchased if it is not entirely to your liking, you would like to return it following the return instructions.

Return Instructions

You must return all original factory box, booklet, plastic wraps, anything and every thing that has been shipped to you and is related to the watch. All merchandise returned to zugoo.com for exchange or refund must be packed and insured properly to avoid loss or damage during shipping. A copy of the receipt along with a note requesting a refund or exchange is also required.

You MUST send an email to our Customer Service at contact@zugoo.com requesting for an RMA (Return Merchandise Authorization) number. Please indicate your order number. Please also include your reasons for returning the watch so we may improve service to our customers. This email request for RMA must be received by us within 14 days after receipt of the watch. We must receive the return in 8 business days after RMA is issued. Otherwise, we cannot provide the refund. Please e-mail to contact@zugoo.com for detailed return information.

Shipping

You can choose one of the following shipping option as you like. For Hawaii and Alaska, we will reply the arrangement and shipping rate by email. All orders are shipped by UPS and fully insured. Ground Shipping Delivery time is usually 5 business days from the time your package leaves our office.

There will be an automatic charge of $35.00 to your account for any shipment that is refused.

Please make sure you have entered your shipping address correctly and completely. Upon delivery of your order, UPS charges $10 for address correction on incorrect street name, suite or apartment number, city name and zip code. We will charge $10 for orders where address correction is required by UPS.

International Orders - Any import duties, taxes, customs clearance, or brokerage fees are your own responsibility and will be charged to you once the package reaches your country. We have no control over these charges and cannot estimate how much they may be. We do not take responsibility for goods confiscated by customs officials or by similar authorities. Customs policies vary widely from country to country. You may want to contact your local customs office for further information before placing your order. We ship international orders via USPS. It will take about 5 - 10 business days to major destinations.

All shipments cannot be made to P.O. Boxes.


Please note, we need about 12 business hours to process your order.

USA Service Rates
  • UPS Ground Service $12.95 + $2.00 (for each additional item)
  • UPS 3-Day Select Service $16.95 + $2.00 (for each additional item)
  • UPS 2nd Day Air Service $19.95 + $5.00 (for each additional item)
  • UPS Next Day Air Service $39.95 + $5.00 (for each additional item)


  • International Service Rates
  • Canada - UPS Standard Canada $18.95 + $3.00 (for each additional item)
  • Outside USA and Canada - USPS International $25.95 + $3.00 (for each additional item)
  • Outside USA and Canada - USPS International Express $39.95 + $5.00 (for each additional item)


  • Please check UPS or USPS for the detail of each service.

    If you have any questions about shipping or wish to select another shipping method please e-mail us at contact@zugoo.com for the details.